Account

How do I add a logo to my menu?

Go to portal.digitalb.net from any web browser.  Log in to your account. Within the device’s box on the top right, click on “Edit App”. Choose the template where you would like to add a logo. Scroll down to the 3rd step named “Logo Selection” and upload your desired logo artwork. Make sure to save your changes. You […]

How do I download files to my device?

Go to portal.digitalb.net from any web browser. Log in to your account. Locate the tabs on the top right of the screen and click “My Storage”. Upload the files you wish to store. Schedule a specific time that you would like them to be downloaded to your device as this may take some time depending on the […]

How do I change the name of my device?

Go to portal.digitalb.net from any web browser. In the upper right corner locate the “Sign In” tab on the top right of the web page. Log into your account. Locate the device whose name you want to edit.  On the right side of the current device’s name, you will see an icon to click which will allow […]

How do I make an online account?

In order to make an online account, you will need to locate the activation code which begins with a “H-”. Example: H-12345678. Next, go to portal.digitalb.net from any web browser. Next, click “+ Create Your Account”. This will prompt you to enter your provided activation code. You will be taken to your new account portal. 

How do I renew my subscription?

We knew you’d love us!  Go to www.digitalb.net from any web browser. In the upper right corner locate the “Sign In” tab on the top right of the web page and log into your account. Click Plans & Payments. Click “Click to renew”. Check the boxes for the devices you would like to renew and click “Continue”. […]

How do I reset my password?

From a web browser, go to portal.digitalb.net and locate Click “Need help signing in?” Enter your email address or your device’s activation code beginning with “H-.”  Example: H-12345678. An email will be sent to give you access to reset the password. Be sure to check your spam or junk folder if you don’t see the email right […]

How do I change the email address associated with my account?

To change your account email address, go to portal.digitalb.net from any web browser. In the upper right corner locate the “Sign In” tab on the top right of the web page and log into your account. In the top right you will see “Preferences”. Click this tab to see a box where you can alter […]

What is the activation fee?

The initial activation fee is included with the purchase of the DigitalB device at no additional cost. However, if you cancel your service, or let your subscription lapse, you will be charged a $150 reactivation fee. We will send you an email reminder 30 days prior to expiration to access the control panel to renew. […]

How do cancellations work?

You may cancel your subscription at any time in your admin portal, but the annual subscription fee is non-refundable. In addition, the DigitalB device will not work without a paid subscription.

Where is my activation code?

Go to www.digitalb.net from any web browser and in the upper right corner locate the “Sign In” tab on the top right of the web page. Log into your account. Locate which device has the activation code that you need. The activation code is located under your image, labeled “Activation Number” and begins with the […]